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Changes for page Coaching

Last modified by administrator BDP on 2023/07/24 11:36
From version 21.1
edited by administrator BDP
on 2019/03/05 12:32
Change comment: Uploaded new attachment "acrobat-logo.png", version {1}
To version 23.1
edited by administrator BDP
on 2019/03/05 12:33
Change comment: There is no comment for this version

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3 +[[image:acrobat-logo.png]] [[Scarica la pagina come pdf>>https://wiki.ifmgroup.it/bin/export/ifmhelpplatform/Coaching/?format=pdf||rel="noopener noreferrer" target="new"]]
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1 1  {{box cssClass="floatinginfobox" title="**Sommario**" width="300px"}}
2 2  {{toc start=2 depth="3"/}}
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10 10  * [[Aggiornare la vista>>doc:ifmhelpplatform.Coaching.AggiornareVista.WebHome||target="_blank"]]
11 11  * [[Ricaricare la vista>>doc:ifmhelpplatform.Coaching.RicaricareVista.WebHome||target="_blank"]]
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13 13  == Introduzione ==
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15 15  La funzionalità del //Coaching//, **PhonesCoaching**, implementato da Infomaster in **#phones**, permette un maggior controllo del livello di servizio erogato, tramite il monitoraggio delle conversazioni tra utenti ed [[operatori>>doc:ifmhelpplatform.AgentiPhones.WebHome]] con lo scopo di supportare, valutare e quindi migliorare le metodologie e l'efficacia del Contact Center.
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