Changes for page Messenger - Servizi Base
From version 24.1
edited by administrator BDP
on 2018/05/07 11:54
on 2018/05/07 11:54
Change comment:
Renamed back-links.
To version 36.1
edited by administrator BDP
on 2019/03/22 17:01
on 2019/03/22 17:01
Change comment:
There is no comment for this version
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... ... @@ -1,3 +1,8 @@ 1 +(% class="box infomessage" style="width:225px; padding: 5px; font-family:verdana; font-size:12px; color: #04ace3; background-color: #fafbfc;" %) 2 +((( 3 +[[image:acrobat-logo.png]] [[Scarica la pagina come pdf>>https://wiki.ifmgroup.it/bin/export/ifmhelpplatform/MessengerServiziBase/?format=pdf||rel="noopener noreferrer" target="new"]] 4 +))) 5 + 1 1 Il Messenger mette a disposizione una serie di servizi predefiniti che permettono di realizzare una vasta gamma di flussi IVR, più o meno complessi, che vanno a soddisfare le normali esigenze operative di un contact center senza richiedere lo sviluppo di moduli applicativi dedicati. Nel caso in cui i servizi base del Messenger non fossero sufficienti, è sempre possibile sviluppare dei servizi personalizzati del Messenger che possono essere affiancati ai servizi base del Messenger in modo da ampliare le funzioni che il Messenger è in grado di erogare. 2 2 3 3 L'elenco seguente mostra i servizi base del Messenger raggruppati per funzionalità (il nome fuori parentesi si riferisce al servizio nel [[Call Designer>>doc:ifmhelpplatform.CallDesigner.WebHome]], il nome posto tra parentesi si riferisce al servizio nel [[Messenger Configurator>>doc:ifmhelpplatform.MessengerConfigurator.WebHome]]). ... ... @@ -9,7 +9,8 @@ 9 9 10 10 **Riproduzione di un messaggio** 11 11 12 -* [[PlayMessage >>doc:ifmhelpplatform.MessengerServiziBase.RiproduzioneMessaggi.WebHome||target="_blank"]](CMessage) 17 +* [[CCustomMessage>>doc:ifmhelpplatform.MessengerServiziBase.RiproduzioneMessaggi.WebHome||anchor="HCCustomMessage" target="_blank"]] 18 +* [[PlayMessage >>doc:ifmhelpplatform.MessengerServiziBase.RiproduzioneMessaggi.WebHome||anchor="HPlayMessage" target="_blank"]](CMessage) 13 13 14 14 **Funzioni di input** 15 15 ... ... @@ -22,12 +22,12 @@ 22 22 * [[DistributeCall >>doc:ifmhelpplatform.MessengerServiziBase.DiramazioneFlusso.WebHome||target="_blank"]](CDistributeCall) 23 23 * [[LoopCounter >>doc:ifmhelpplatform.MessengerServiziBase.DiramazioneFlusso.WebHome||target="_blank"]](CLoopCounter) 24 24 * [[Menu >>doc:ifmhelpplatform.MessengerServiziBase.DiramazioneFlusso.WebHome||target="_blank"]](CMenu) 25 -* [[TimeSwitch>>doc: ifmhelpplatform.MessengerServiziBase.OperazioniTransferProperties.WebHome||target="_blank"]] (CTimeSwitch)26 -* [[UserSwitch>>doc: ifmhelpplatform.MessengerServiziBase.OperazioniTransferProperties.WebHome||target="_blank"]] (CUserSwitch)31 +* [[TimeSwitch>>doc:.DiramazioneFlusso.WebHome]] (CTimeSwitch) 32 +* [[UserSwitch>>doc:.DiramazioneFlusso.WebHome||target="_blank"]] (CUserSwitch) 27 27 28 28 **Operazioni su Transfer Properties** 29 29 30 -* [[Calculator >>doc: ifmhelpplatform.MessengerServiziBase.DiramazioneFlusso.WebHome||target="_blank"]](CCalculator)36 +* [[Calculator >>doc:.OperazioniTransferProperties.WebHome||target="_blank"]](CCalculator) 31 31 * [[PropertiesManager>>doc:ifmhelpplatform.MessengerServiziBase.OperazioniTransferProperties.WebHome||target="_blank"]] (CPropertiesManager) 32 32 * [[QuerySetStore>>doc:ifmhelpplatform.MessengerServiziBase.OperazioniTransferProperties.WebHome||target="_blank"]] (CQuerySetStore) 33 33 * [[SetStoreProperty>>doc:ifmhelpplatform.MessengerServiziBase.OperazioniTransferProperties.WebHome||target="_blank"]] (CSetStoreProperty) ... ... @@ -34,36 +34,39 @@ 34 34 35 35 **Trasferimento controllo chiamata** 36 36 37 -* [[CallForwarding>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]] (CCallForwarding) 38 -* [[CallRecorder>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]] (CCallRecorder) 39 -* [[CallReviewer >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](CCallReviewer) 40 -* [[CollectData >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](CCollectData) 41 -* [[CTransferToCampaign >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](solo in Compatibility mode) 42 -* [[DialNumber>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]] (CDialNumber) 43 -* [[PlayBack >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](CPlayBack) 44 -* [[VoiceMail >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](CVoiceMail) 43 +* [[CallForwarding>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HCallForwarding28CCallForwarding29" target="_blank"]] (CCallForwarding) 44 +* [[CChangeCampaign>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HCChangeCampaign" target="_blank"]] 45 +* [[CTransferToCampaign >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HCTransferToCampaign28soloinCompatibilitymode29" target="_blank"]](solo in Compatibility mode) 46 +* [[DialNumber>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HDialNumber28CDialNumber29" target="_blank"]] (CDialNumber) 45 45 46 46 **Funzioni di registrazione** 47 47 48 48 * [[AudioRecordingManager>>doc:ifmhelpplatform.MessengerServiziBase.FunzioniRegistrazione.WebHome||target="_blank"]] (CAudioRecordingMngr) 49 49 50 -** Text tospeech**52 +**Funzioni di Segreteria** 51 51 54 +* [[CallRecorder>>doc:.FunzioniSegreteria.WebHome||anchor="HCallRecorder28CCallRecorder29" target="_blank"]] (CCallRecorder) 55 +* [[CallReviewer >>doc:.FunzioniSegreteria.WebHome||anchor="HCallReviewer28CCallReviewer29" target="_blank"]](CCallReviewer) 56 +* [[CollectData >>doc:.FunzioniSegreteria.WebHome||anchor="HCollectData28CCollectData29" target="_blank"]](CCollectData) 57 +* [[PlayBack >>doc:.FunzioniSegreteria.WebHome||anchor="HPlayBack28CPlayBack29" target="_blank"]](CPlayBack) 58 +* [[VoiceMail >>doc:.FunzioniSegreteria.WebHome||anchor="HVoiceMail28CVoiceMail29" target="_blank"]](CVoiceMail) 59 + 60 +**Sintesi vocale** 61 + 52 52 * [[TextToSpeech>>doc:ifmhelpplatform.MessengerServiziBase.TextToSpeech.WebHome||target="_blank"]] (CTextToSpeech) 53 53 54 -** Voice recognition**64 +**Riconoscimento vocale** 55 55 56 -* [[CChangeCampaign>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]] 57 -* [[CCustomMessage>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]] 58 -* [[Chat>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]] 59 -* [[CPTT>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]] 60 -* [[GetAlfaNumCode >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]](CGetAlfaNumCode) 61 -* [[VoiceMenu >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]](CVoiceMenu) 66 +* [[GetAlfaNumCode >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||anchor="HGetAlfaNumCode28CGetAlfaNumCode29" target="_blank"]](CGetAlfaNumCode) 67 +* [[SpeechToText >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||anchor="HSpeechToText28CSpeechToText29" target="_blank"]] (CSpeechToText) 68 +* [[VoiceMenu >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||anchor="HVoiceMenu28CVoiceMenu29" target="_blank"]](CVoiceMenu) 62 62 63 63 **Varie** 64 64 65 -* [[LogEvent>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||target="_blank"]] (CLogEvent) 66 -* [[Questionaire>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||target="_blank"]] (CQuestionaire) 67 -* [[SetSysLanguage >>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||target="_blank"]](CSetSysLanguage) 72 +* [[Chat>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HChat28obsoleto29" target="_blank"]] (obsoleto) 73 +* [[CPTT>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HCPTT28obsoleto29" target="_blank"]] (obsoleto) 74 +* [[LogEvent>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HLogEvent28CLogEvent29" target="_blank"]] (CLogEvent) 75 +* [[Questionaire>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HQuestionaire28CQuestionaire29" target="_blank"]] (CQuestionaire) 76 +* [[SetSysLanguage >>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HSetSysLanguage28CSetSysLanguage29" target="_blank"]](CSetSysLanguage) 68 68 69 69
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