Changes for page Messenger - Servizi Base
From version 24.3
edited by administrator BDP
on 2018/09/06 17:14
on 2018/09/06 17:14
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To version 43.1
edited by administrator BDP
on 2019/04/05 14:41
on 2019/04/05 14:41
Change comment:
There is no comment for this version
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... ... @@ -1,3 +1,8 @@ 1 +(% class="box infomessage" style="width:225px; padding: 5px; font-family:verdana; font-size:12px; color: #04ace3; background-color: #fafbfc;" %) 2 +((( 3 +[[image:acrobat-logo.png]] [[Scarica la pagina come pdf>>https://wiki.ifmgroup.it/bin/export/ifmhelpplatform/MessengerServiziBase/?format=pdf||rel="noopener noreferrer" target="new"]] 4 +))) 5 + 1 1 Il Messenger mette a disposizione una serie di servizi predefiniti che permettono di realizzare una vasta gamma di flussi IVR, più o meno complessi, che vanno a soddisfare le normali esigenze operative di un contact center senza richiedere lo sviluppo di moduli applicativi dedicati. Nel caso in cui i servizi base del Messenger non fossero sufficienti, è sempre possibile sviluppare dei servizi personalizzati del Messenger che possono essere affiancati ai servizi base del Messenger in modo da ampliare le funzioni che il Messenger è in grado di erogare. 2 2 3 3 L'elenco seguente mostra i servizi base del Messenger raggruppati per funzionalità (il nome fuori parentesi si riferisce al servizio nel [[Call Designer>>doc:ifmhelpplatform.CallDesigner.WebHome]], il nome posto tra parentesi si riferisce al servizio nel [[Messenger Configurator>>doc:ifmhelpplatform.MessengerConfigurator.WebHome]]). ... ... @@ -6,10 +6,12 @@ 6 6 7 7 * [[PromoQueue>>doc:ifmhelpplatform.MessengerServiziBase.FunzionalitaCoda.WebHome||target="_blank"]] (CPromoQueue) 8 8 * [[Queue >>doc:ifmhelpplatform.MessengerServiziBase.FunzionalitaCoda.WebHome||target="_blank"]](CQueue) 14 +* [[QueuePosition>>doc:.FunzionalitaCoda.WebHome||anchor="HQueuePosition" target="_blank"]] 9 9 10 10 **Riproduzione di un messaggio** 11 11 12 -* [[PlayMessage >>doc:ifmhelpplatform.MessengerServiziBase.RiproduzioneMessaggi.WebHome||target="_blank"]](CMessage) 18 +* [[CCustomMessage>>doc:ifmhelpplatform.MessengerServiziBase.RiproduzioneMessaggi.WebHome||anchor="HCCustomMessage" target="_blank"]] 19 +* [[PlayMessage >>doc:ifmhelpplatform.MessengerServiziBase.RiproduzioneMessaggi.WebHome||anchor="HPlayMessage" target="_blank"]](CMessage) 13 13 14 14 **Funzioni di input** 15 15 ... ... @@ -34,36 +34,42 @@ 34 34 35 35 **Trasferimento controllo chiamata** 36 36 37 -* [[CallForwarding>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]] (CCallForwarding) 38 -* [[CallRecorder>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]] (CCallRecorder) 39 -* [[CallReviewer >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](CCallReviewer) 40 -* [[CollectData >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](CCollectData) 41 -* [[CTransferToCampaign >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](solo in Compatibility mode) 42 -* [[DialNumber>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]] (CDialNumber) 43 -* [[PlayBack >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](CPlayBack) 44 -* [[VoiceMail >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](CVoiceMail) 44 +* [[CallForwarding>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HCallForwarding28CCallForwarding29" target="_blank"]] (CCallForwarding) 45 +* [[CChangeCampaign>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HCChangeCampaign" target="_blank"]] 46 +* [[CTransferToCampaign >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HCTransferToCampaign28soloinCompatibilitymode29" target="_blank"]](solo in Compatibility mode) 47 +* [[DialNumber>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HDialNumber28CDialNumber29" target="_blank"]] (CDialNumber) 48 +* [[TransferToService>>doc:.TrasferimentoControlloChiamata.WebHome||anchor="HTransferToService" target="_blank"]] 45 45 46 46 **Funzioni di registrazione** 47 47 48 48 * [[AudioRecordingManager>>doc:ifmhelpplatform.MessengerServiziBase.FunzioniRegistrazione.WebHome||target="_blank"]] (CAudioRecordingMngr) 49 49 50 -** Text tospeech**54 +**Funzioni di Segreteria** 51 51 56 +* [[CallRecorder>>doc:.FunzioniSegreteria.WebHome||anchor="HCallRecorder28CCallRecorder29" target="_blank"]] (CCallRecorder) 57 +* [[CallReviewer >>doc:.FunzioniSegreteria.WebHome||anchor="HCallReviewer28CCallReviewer29" target="_blank"]](CCallReviewer) 58 +* [[CollectData >>doc:.FunzioniSegreteria.WebHome||anchor="HCollectData28CCollectData29" target="_blank"]](CCollectData) 59 +* [[PlayBack >>doc:.FunzioniSegreteria.WebHome||anchor="HPlayBack28CPlayBack29" target="_blank"]](CPlayBack) 60 +* [[VoiceMail >>doc:.FunzioniSegreteria.WebHome||anchor="HVoiceMail28CVoiceMail29" target="_blank"]](CVoiceMail) 61 + 62 +**Sintesi vocale** 63 + 52 52 * [[TextToSpeech>>doc:ifmhelpplatform.MessengerServiziBase.TextToSpeech.WebHome||target="_blank"]] (CTextToSpeech) 53 53 54 -** Voice recognition**66 +**Riconoscimento vocale** 55 55 56 -* [[CChangeCampaign>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]] 57 -* [[CCustomMessage>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]] 58 -* [[Chat>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]] 59 -* [[CPTT>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]] 60 -* [[GetAlfaNumCode >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]](CGetAlfaNumCode) 61 -* [[VoiceMenu >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]](CVoiceMenu) 68 +* [[GetAlfaNumCode >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||anchor="HGetAlfaNumCode28CGetAlfaNumCode29" target="_blank"]](CGetAlfaNumCode) 69 +* [[SpeechToText >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||anchor="HSpeechToText28CSpeechToText29" target="_blank"]] (CSpeechToText) 70 +* [[VoiceMenu >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||anchor="HVoiceMenu28CVoiceMenu29" target="_blank"]](CVoiceMenu) 62 62 63 63 **Varie** 64 64 65 -* [[LogEvent>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||target="_blank"]] (CLogEvent) 66 -* [[Questionaire>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||target="_blank"]] (CQuestionaire) 67 -* [[SetSysLanguage >>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||target="_blank"]](CSetSysLanguage) 74 +* [[Chat>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HChat28obsoleto29" target="_blank"]] (**obsoleto**) 75 +* [[CPTT>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HCPTT28obsoleto29" target="_blank"]] (**obsoleto**) 76 +* [[LogEvent>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HLogEvent28CLogEvent29" target="_blank"]] (CLogEvent) 77 +* [[PrefixSeparator>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HPrefixSeparator" target="_blank"]] 78 +* [[Questionaire>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HQuestionaire28CQuestionaire29" target="_blank"]] (CQuestionaire) 79 +* [[SaveCallData >>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HSaveCallData" target="_blank"]] 80 +* [[SetSysLanguage >>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HSetSysLanguage28CSetSysLanguage29" target="_blank"]](CSetSysLanguage) 68 68 69 69
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