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Changes for page Messenger - Servizi Base

From version 34.1
edited by administrator BDP
on 2019/03/22 15:33
Change comment: There is no comment for this version
To version 24.1
edited by administrator BDP
on 2018/05/07 11:54
Change comment: Renamed back-links.

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1 -(% class="box infomessage" style="width:225px; padding: 5px; font-family:verdana; font-size:12px; color: #04ace3; background-color: #fafbfc;" %)
2 -(((
3 -[[image:acrobat-logo.png]] [[Scarica la pagina come pdf>>https://wiki.ifmgroup.it/bin/export/ifmhelpplatform/MessengerServiziBase/?format=pdf||rel="noopener noreferrer" target="new"]]
4 -)))
5 -
6 6  Il Messenger mette a disposizione una serie di servizi predefiniti che permettono di realizzare una vasta gamma di flussi IVR, più o meno complessi, che vanno a soddisfare le normali esigenze operative di un contact center senza richiedere lo sviluppo di moduli applicativi dedicati. Nel caso in cui i servizi base del Messenger non fossero sufficienti, è sempre possibile sviluppare dei servizi personalizzati del Messenger che possono essere affiancati ai servizi base del Messenger in modo da ampliare le funzioni che il Messenger è in grado di erogare.
7 7  
8 8  L'elenco seguente mostra i servizi base del Messenger raggruppati per funzionalità (il nome fuori parentesi si riferisce al servizio nel [[Call Designer>>doc:ifmhelpplatform.CallDesigner.WebHome]], il nome posto tra parentesi si riferisce al servizio nel [[Messenger Configurator>>doc:ifmhelpplatform.MessengerConfigurator.WebHome]]).
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14 14  
15 15  **Riproduzione di un messaggio**
16 16  
17 -* [[CCustomMessage>>doc:ifmhelpplatform.MessengerServiziBase.RiproduzioneMessaggi.WebHome||anchor="HCCustomMessage" target="_blank"]]
18 -* [[PlayMessage >>doc:ifmhelpplatform.MessengerServiziBase.RiproduzioneMessaggi.WebHome||anchor="HPlayMessage" target="_blank"]](CMessage)
12 +* [[PlayMessage >>doc:ifmhelpplatform.MessengerServiziBase.RiproduzioneMessaggi.WebHome||target="_blank"]](CMessage)
19 19  
20 20  **Funzioni di input**
21 21  
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28 28  * [[DistributeCall >>doc:ifmhelpplatform.MessengerServiziBase.DiramazioneFlusso.WebHome||target="_blank"]](CDistributeCall)
29 29  * [[LoopCounter >>doc:ifmhelpplatform.MessengerServiziBase.DiramazioneFlusso.WebHome||target="_blank"]](CLoopCounter)
30 30  * [[Menu >>doc:ifmhelpplatform.MessengerServiziBase.DiramazioneFlusso.WebHome||target="_blank"]](CMenu)
31 -* [[TimeSwitch>>doc:.DiramazioneFlusso.WebHome]] (CTimeSwitch)
32 -* [[UserSwitch>>doc:.DiramazioneFlusso.WebHome||target="_blank"]] (CUserSwitch)
25 +* [[TimeSwitch>>doc:ifmhelpplatform.MessengerServiziBase.OperazioniTransferProperties.WebHome||target="_blank"]] (CTimeSwitch)
26 +* [[UserSwitch>>doc:ifmhelpplatform.MessengerServiziBase.OperazioniTransferProperties.WebHome||target="_blank"]] (CUserSwitch)
33 33  
34 34  **Operazioni su Transfer Properties**
35 35  
36 -* [[Calculator >>doc:.OperazioniTransferProperties.WebHome||target="_blank"]](CCalculator)
30 +* [[Calculator >>doc:ifmhelpplatform.MessengerServiziBase.DiramazioneFlusso.WebHome||target="_blank"]](CCalculator)
37 37  * [[PropertiesManager>>doc:ifmhelpplatform.MessengerServiziBase.OperazioniTransferProperties.WebHome||target="_blank"]] (CPropertiesManager)
38 38  * [[QuerySetStore>>doc:ifmhelpplatform.MessengerServiziBase.OperazioniTransferProperties.WebHome||target="_blank"]] (CQuerySetStore)
39 39  * [[SetStoreProperty>>doc:ifmhelpplatform.MessengerServiziBase.OperazioniTransferProperties.WebHome||target="_blank"]] (CSetStoreProperty)
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43 43  * [[CallForwarding>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]] (CCallForwarding)
44 44  * [[CallRecorder>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]] (CCallRecorder)
45 45  * [[CallReviewer >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](CCallReviewer)
46 -* [[CChangeCampaign>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HCChangeCampaign" target="_blank"]]
47 47  * [[CollectData >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](CCollectData)
48 48  * [[CTransferToCampaign >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](solo in Compatibility mode)
49 49  * [[DialNumber>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]] (CDialNumber)
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54 54  
55 55  * [[AudioRecordingManager>>doc:ifmhelpplatform.MessengerServiziBase.FunzioniRegistrazione.WebHome||target="_blank"]] (CAudioRecordingMngr)
56 56  
57 -**Sintesi vocale**
50 +**Text to speech**
58 58  
59 59  * [[TextToSpeech>>doc:ifmhelpplatform.MessengerServiziBase.TextToSpeech.WebHome||target="_blank"]] (CTextToSpeech)
60 60  
61 -**Riconoscimento vocale**
54 +**Voice recognition**
62 62  
63 -* [[GetAlfaNumCode >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||anchor="HGetAlfaNumCode28CGetAlfaNumCode29" target="_blank"]](CGetAlfaNumCode)
64 -* [[SpeechToText >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||anchor="HSpeechToText28CSpeechToText29" target="_blank"]] (CSpeechToText)
65 -* [[VoiceMenu >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||anchor="HVoiceMenu28CVoiceMenu29" target="_blank"]](CVoiceMenu)
56 +* [[CChangeCampaign>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]]
57 +* [[CCustomMessage>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]]
58 +* [[Chat>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]]
59 +* [[CPTT>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]]
60 +* [[GetAlfaNumCode >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]](CGetAlfaNumCode)
61 +* [[VoiceMenu >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]](CVoiceMenu)
66 66  
67 67  **Varie**
68 68  
69 -* [[Chat>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HChat28obsoleto29" target="_blank"]] (obsoleto)
70 -* [[CPTT>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HCPTT28obsoleto29" target="_blank"]] (obsoleto)
71 -* [[LogEvent>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HLogEvent28CLogEvent29" target="_blank"]] (CLogEvent)
72 -* [[Questionaire>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HQuestionaire28CQuestionaire29" target="_blank"]] (CQuestionaire)
73 -* [[SetSysLanguage >>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HSetSysLanguage28CSetSysLanguage29" target="_blank"]](CSetSysLanguage)
65 +* [[LogEvent>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||target="_blank"]] (CLogEvent)
66 +* [[Questionaire>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||target="_blank"]] (CQuestionaire)
67 +* [[SetSysLanguage >>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||target="_blank"]](CSetSysLanguage)
74 74  
75 75  
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