Changes for page Messenger - Servizi Base
From version 35.1
edited by administrator BDP
on 2019/03/22 16:59
on 2019/03/22 16:59
Change comment:
There is no comment for this version
To version 24.2
edited by administrator BDP
on 2018/09/06 17:12
on 2018/09/06 17:12
Change comment:
There is no comment for this version
Summary
-
Page properties (1 modified, 0 added, 0 removed)
-
Attachments (0 modified, 0 added, 1 removed)
Details
- Page properties
-
- Content
-
... ... @@ -1,8 +6,3 @@ 1 -(% class="box infomessage" style="width:225px; padding: 5px; font-family:verdana; font-size:12px; color: #04ace3; background-color: #fafbfc;" %) 2 -((( 3 -[[image:acrobat-logo.png]] [[Scarica la pagina come pdf>>https://wiki.ifmgroup.it/bin/export/ifmhelpplatform/MessengerServiziBase/?format=pdf||rel="noopener noreferrer" target="new"]] 4 -))) 5 - 6 6 Il Messenger mette a disposizione una serie di servizi predefiniti che permettono di realizzare una vasta gamma di flussi IVR, più o meno complessi, che vanno a soddisfare le normali esigenze operative di un contact center senza richiedere lo sviluppo di moduli applicativi dedicati. Nel caso in cui i servizi base del Messenger non fossero sufficienti, è sempre possibile sviluppare dei servizi personalizzati del Messenger che possono essere affiancati ai servizi base del Messenger in modo da ampliare le funzioni che il Messenger è in grado di erogare. 7 7 8 8 L'elenco seguente mostra i servizi base del Messenger raggruppati per funzionalità (il nome fuori parentesi si riferisce al servizio nel [[Call Designer>>doc:ifmhelpplatform.CallDesigner.WebHome]], il nome posto tra parentesi si riferisce al servizio nel [[Messenger Configurator>>doc:ifmhelpplatform.MessengerConfigurator.WebHome]]). ... ... @@ -14,8 +14,7 @@ 14 14 15 15 **Riproduzione di un messaggio** 16 16 17 -* [[CCustomMessage>>doc:ifmhelpplatform.MessengerServiziBase.RiproduzioneMessaggi.WebHome||anchor="HCCustomMessage" target="_blank"]] 18 -* [[PlayMessage >>doc:ifmhelpplatform.MessengerServiziBase.RiproduzioneMessaggi.WebHome||anchor="HPlayMessage" target="_blank"]](CMessage) 12 +* [[PlayMessage >>doc:ifmhelpplatform.MessengerServiziBase.RiproduzioneMessaggi.WebHome||target="_blank"]](CMessage) 19 19 20 20 **Funzioni di input** 21 21 ... ... @@ -28,8 +28,8 @@ 28 28 * [[DistributeCall >>doc:ifmhelpplatform.MessengerServiziBase.DiramazioneFlusso.WebHome||target="_blank"]](CDistributeCall) 29 29 * [[LoopCounter >>doc:ifmhelpplatform.MessengerServiziBase.DiramazioneFlusso.WebHome||target="_blank"]](CLoopCounter) 30 30 * [[Menu >>doc:ifmhelpplatform.MessengerServiziBase.DiramazioneFlusso.WebHome||target="_blank"]](CMenu) 31 -* [[TimeSwitch>> doc:.DiramazioneFlusso.WebHome]] (CTimeSwitch)32 -* [[UserSwitch>> doc:.DiramazioneFlusso.WebHome||target="_blank"]] (CUserSwitch)25 +* [[TimeSwitch>>]] (CTimeSwitch) 26 +* [[UserSwitch>>||target="_blank"]] (CUserSwitch) 33 33 34 34 **Operazioni su Transfer Properties** 35 35 ... ... @@ -40,39 +40,36 @@ 40 40 41 41 **Trasferimento controllo chiamata** 42 42 43 -* [[CallForwarding>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HCallForwarding28CCallForwarding29" target="_blank"]] (CCallForwarding) 44 -* [[CChangeCampaign>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HCChangeCampaign" target="_blank"]] 45 -* [[CTransferToCampaign >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HCTransferToCampaign28soloinCompatibilitymode29" target="_blank"]](solo in Compatibility mode) 46 -* [[DialNumber>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HDialNumber28CDialNumber29" target="_blank"]] (CDialNumber) 37 +* [[CallForwarding>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]] (CCallForwarding) 38 +* [[CallRecorder>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]] (CCallRecorder) 39 +* [[CallReviewer >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](CCallReviewer) 40 +* [[CollectData >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](CCollectData) 41 +* [[CTransferToCampaign >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](solo in Compatibility mode) 42 +* [[DialNumber>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]] (CDialNumber) 43 +* [[PlayBack >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](CPlayBack) 44 +* [[VoiceMail >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](CVoiceMail) 47 47 48 48 **Funzioni di registrazione** 49 49 50 50 * [[AudioRecordingManager>>doc:ifmhelpplatform.MessengerServiziBase.FunzioniRegistrazione.WebHome||target="_blank"]] (CAudioRecordingMngr) 51 51 52 -** Funzionidi Segreteria**50 +**Text to speech** 53 53 54 -* [[CallRecorder>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HCallRecorder28CCallRecorder29" target="_blank"]] (CCallRecorder) 55 -* [[CallReviewer >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HCallReviewer28CCallReviewer29" target="_blank"]](CCallReviewer) 56 -* [[CollectData >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HCollectData28CCollectData29" target="_blank"]](CCollectData) 57 -* [[PlayBack >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HPlayBack28CPlayBack29" target="_blank"]](CPlayBack) 58 -* [[VoiceMail >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HVoiceMail28CVoiceMail29" target="_blank"]](CVoiceMail) 59 - 60 -**Sintesi vocale** 61 - 62 62 * [[TextToSpeech>>doc:ifmhelpplatform.MessengerServiziBase.TextToSpeech.WebHome||target="_blank"]] (CTextToSpeech) 63 63 64 -** Riconoscimentovocale**54 +**Voice recognition** 65 65 66 -* [[GetAlfaNumCode >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||anchor="HGetAlfaNumCode28CGetAlfaNumCode29" target="_blank"]](CGetAlfaNumCode) 67 -* [[SpeechToText >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||anchor="HSpeechToText28CSpeechToText29" target="_blank"]] (CSpeechToText) 68 -* [[VoiceMenu >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||anchor="HVoiceMenu28CVoiceMenu29" target="_blank"]](CVoiceMenu) 56 +* [[CChangeCampaign>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]] 57 +* [[CCustomMessage>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]] 58 +* [[Chat>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]] 59 +* [[CPTT>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]] 60 +* [[GetAlfaNumCode >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]](CGetAlfaNumCode) 61 +* [[VoiceMenu >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]](CVoiceMenu) 69 69 70 70 **Varie** 71 71 72 -* [[Chat>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HChat28obsoleto29" target="_blank"]] (obsoleto) 73 -* [[CPTT>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HCPTT28obsoleto29" target="_blank"]] (obsoleto) 74 -* [[LogEvent>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HLogEvent28CLogEvent29" target="_blank"]] (CLogEvent) 75 -* [[Questionaire>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HQuestionaire28CQuestionaire29" target="_blank"]] (CQuestionaire) 76 -* [[SetSysLanguage >>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HSetSysLanguage28CSetSysLanguage29" target="_blank"]](CSetSysLanguage) 65 +* [[LogEvent>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||target="_blank"]] (CLogEvent) 66 +* [[Questionaire>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||target="_blank"]] (CQuestionaire) 67 +* [[SetSysLanguage >>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||target="_blank"]](CSetSysLanguage) 77 77 78 78
- acrobat-logo.png
-
- Author
-
... ... @@ -1,1 +1,0 @@ 1 -XWiki.administrator - Size
-
... ... @@ -1,1 +1,0 @@ 1 -1.1 KB - Content