Changes for page Messenger - Servizi Base


From version 44.1
edited by administrator BDP
on 2019/04/19 12:20
Change comment: There is no comment for this version
To version 24.3
edited by administrator BDP
on 2018/09/06 17:14
Change comment: There is no comment for this version

Summary

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1 -(% class="box infomessage" style="width:225px; padding: 5px; font-family:verdana; font-size:12px; color: #04ace3; background-color: #fafbfc;" %)
2 -(((
3 -[[image:acrobat-logo.png]] [[Scarica la pagina come pdf>>https://wiki.ifmgroup.it/bin/export/ifmhelpplatform/MessengerServiziBase/?format=pdf||rel="noopener noreferrer" target="new"]]
4 -)))
5 -
6 6  Il Messenger mette a disposizione una serie di servizi predefiniti che permettono di realizzare una vasta gamma di flussi IVR, più o meno complessi, che vanno a soddisfare le normali esigenze operative di un contact center senza richiedere lo sviluppo di moduli applicativi dedicati. Nel caso in cui i servizi base del Messenger non fossero sufficienti, è sempre possibile sviluppare dei servizi personalizzati del Messenger che possono essere affiancati ai servizi base del Messenger in modo da ampliare le funzioni che il Messenger è in grado di erogare.
7 7  
8 8  L'elenco seguente mostra i servizi base del Messenger raggruppati per funzionalità (il nome fuori parentesi si riferisce al servizio nel [[Call Designer>>doc:ifmhelpplatform.CallDesigner.WebHome]], il nome posto tra parentesi si riferisce al servizio nel [[Messenger Configurator>>doc:ifmhelpplatform.MessengerConfigurator.WebHome]]).
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11 11  
12 12  * [[PromoQueue>>doc:ifmhelpplatform.MessengerServiziBase.FunzionalitaCoda.WebHome||target="_blank"]] (CPromoQueue)
13 13  * [[Queue >>doc:ifmhelpplatform.MessengerServiziBase.FunzionalitaCoda.WebHome||target="_blank"]](CQueue)
14 -* [[QueuePosition>>doc:.FunzionalitaCoda.WebHome||anchor="HQueuePosition" target="_blank"]]
15 15  
16 16  **Riproduzione di un messaggio**
17 17  
18 -* [[CCustomMessage>>doc:ifmhelpplatform.MessengerServiziBase.RiproduzioneMessaggi.WebHome||anchor="HCCustomMessage" target="_blank"]]
19 -* [[PlayMessage >>doc:ifmhelpplatform.MessengerServiziBase.RiproduzioneMessaggi.WebHome||anchor="HPlayMessage" target="_blank"]](CMessage)
12 +* [[PlayMessage >>doc:ifmhelpplatform.MessengerServiziBase.RiproduzioneMessaggi.WebHome||target="_blank"]](CMessage)
20 20  
21 21  **Funzioni di input**
22 22  
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41 41  
42 42  **Trasferimento controllo chiamata**
43 43  
44 -* [[CallForwarding>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HCallForwarding28CCallForwarding29" target="_blank"]] (CCallForwarding)
45 -* [[CChangeCampaign>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HCChangeCampaign" target="_blank"]]
46 -* [[CTransferToCampaign >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HCTransferToCampaign28soloinCompatibilitymode29" target="_blank"]](solo in Compatibility mode)
47 -* [[DialNumber>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HDialNumber28CDialNumber29" target="_blank"]] (CDialNumber)
48 -* [[TransferToService>>doc:.TrasferimentoControlloChiamata.WebHome||anchor="HTransferToService" target="_blank"]]
37 +* [[CallForwarding>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]] (CCallForwarding)
38 +* [[CallRecorder>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]] (CCallRecorder)
39 +* [[CallReviewer >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](CCallReviewer)
40 +* [[CollectData >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](CCollectData)
41 +* [[CTransferToCampaign >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](solo in Compatibility mode)
42 +* [[DialNumber>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]] (CDialNumber)
43 +* [[PlayBack >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](CPlayBack)
44 +* [[VoiceMail >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](CVoiceMail)
49 49  
50 50  **Funzioni di registrazione**
51 51  
52 52  * [[AudioRecordingManager>>doc:ifmhelpplatform.MessengerServiziBase.FunzioniRegistrazione.WebHome||target="_blank"]] (CAudioRecordingMngr)
53 53  
54 -**Funzioni di segreteria**
50 +**Text to speech**
55 55  
56 -* [[CallRecorder>>doc:.FunzioniSegreteria.WebHome||anchor="HCallRecorder28CCallRecorder29" target="_blank"]] (CCallRecorder)
57 -* [[CallReviewer >>doc:.FunzioniSegreteria.WebHome||anchor="HCallReviewer28CCallReviewer29" target="_blank"]](CCallReviewer)
58 -* [[CollectData >>doc:.FunzioniSegreteria.WebHome||anchor="HCollectData28CCollectData29" target="_blank"]](CCollectData)
59 -* [[PlayBack >>doc:.FunzioniSegreteria.WebHome||anchor="HPlayBack28CPlayBack29" target="_blank"]](CPlayBack)
60 -* [[VoiceMail >>doc:.FunzioniSegreteria.WebHome||anchor="HVoiceMail28CVoiceMail29" target="_blank"]](CVoiceMail)
61 -
62 -**Sintesi vocale**
63 -
64 64  * [[TextToSpeech>>doc:ifmhelpplatform.MessengerServiziBase.TextToSpeech.WebHome||target="_blank"]] (CTextToSpeech)
65 65  
66 -**Riconoscimento vocale**
54 +**Voice recognition**
67 67  
68 -* [[GetAlfaNumCode >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||anchor="HGetAlfaNumCode28CGetAlfaNumCode29" target="_blank"]](CGetAlfaNumCode)
69 -* [[SpeechToText >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||anchor="HSpeechToText28CSpeechToText29" target="_blank"]] (CSpeechToText)
70 -* [[VoiceMenu >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||anchor="HVoiceMenu28CVoiceMenu29" target="_blank"]](CVoiceMenu)
56 +* [[CChangeCampaign>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]]
57 +* [[CCustomMessage>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]]
58 +* [[Chat>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]]
59 +* [[CPTT>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]]
60 +* [[GetAlfaNumCode >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]](CGetAlfaNumCode)
61 +* [[VoiceMenu >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]](CVoiceMenu)
71 71  
72 72  **Varie**
73 73  
74 -* [[Chat>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HChat28obsoleto29" target="_blank"]] (**obsoleto**)
75 -* [[CPTT>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HCPTT28obsoleto29" target="_blank"]] (**obsoleto**)
76 -* [[LogEvent>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HLogEvent28CLogEvent29" target="_blank"]] (CLogEvent)
77 -* [[PrefixSeparator>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HPrefixSeparator" target="_blank"]]
78 -* [[Questionaire>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HQuestionaire28CQuestionaire29" target="_blank"]] (CQuestionaire)
79 -* [[SaveCallData >>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HSaveCallData" target="_blank"]]
80 -* [[SetSysLanguage >>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HSetSysLanguage28CSetSysLanguage29" target="_blank"]](CSetSysLanguage)
65 +* [[LogEvent>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||target="_blank"]] (CLogEvent)
66 +* [[Questionaire>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||target="_blank"]] (CQuestionaire)
67 +* [[SetSysLanguage >>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||target="_blank"]](CSetSysLanguage)
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