Changes for page Messenger - Servizi Base
From version 49.1
edited by administrator BDP
on 2023/11/10 09:45
on 2023/11/10 09:45
Change comment:
There is no comment for this version
To version 25.1
edited by administrator BDP
on 2019/03/05 15:48
on 2019/03/05 15:48
Change comment:
Uploaded new attachment "acrobat-logo.png", version {1}
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... ... @@ -1,8 +6,3 @@ 1 -(% class="box infomessage" style="width:225px; padding: 5px; font-family:verdana; font-size:12px; color: #04ace3; background-color: #fafbfc;" %) 2 -((( 3 -[[image:acrobat-logo.png]] [[Scarica la pagina come pdf>>https://wiki.ifmgroup.it/bin/export/ifmhelpplatform/MessengerServiziBase/?format=pdf||rel="noopener noreferrer" target="new"]] 4 -))) 5 - 6 6 Il Messenger mette a disposizione una serie di servizi predefiniti che permettono di realizzare una vasta gamma di flussi IVR, più o meno complessi, che vanno a soddisfare le normali esigenze operative di un contact center senza richiedere lo sviluppo di moduli applicativi dedicati. Nel caso in cui i servizi base del Messenger non fossero sufficienti, è sempre possibile sviluppare dei servizi personalizzati del Messenger che possono essere affiancati ai servizi base del Messenger in modo da ampliare le funzioni che il Messenger è in grado di erogare. 7 7 8 8 L'elenco seguente mostra i servizi base del Messenger raggruppati per funzionalità (il nome fuori parentesi si riferisce al servizio nel [[Call Designer>>doc:ifmhelpplatform.CallDesigner.WebHome]], il nome posto tra parentesi si riferisce al servizio nel [[Messenger Configurator>>doc:ifmhelpplatform.MessengerConfigurator.WebHome]]). ... ... @@ -11,12 +11,10 @@ 11 11 12 12 * [[PromoQueue>>doc:ifmhelpplatform.MessengerServiziBase.FunzionalitaCoda.WebHome||target="_blank"]] (CPromoQueue) 13 13 * [[Queue >>doc:ifmhelpplatform.MessengerServiziBase.FunzionalitaCoda.WebHome||target="_blank"]](CQueue) 14 -* [[QueuePosition>>doc:.FunzionalitaCoda.WebHome||anchor="HQueuePosition" target="_blank"]] 15 15 16 16 **Riproduzione di un messaggio** 17 17 18 -* [[CCustomMessage>>doc:ifmhelpplatform.MessengerServiziBase.RiproduzioneMessaggi.WebHome||anchor="HCCustomMessage" target="_blank"]] 19 -* [[PlayMessage >>doc:ifmhelpplatform.MessengerServiziBase.RiproduzioneMessaggi.WebHome||anchor="HPlayMessage" target="_blank"]](CMessage) 12 +* [[PlayMessage >>doc:ifmhelpplatform.MessengerServiziBase.RiproduzioneMessaggi.WebHome||target="_blank"]](CMessage) 20 20 21 21 **Funzioni di input** 22 22 ... ... @@ -32,7 +32,7 @@ 32 32 * [[TimeSwitch>>doc:.DiramazioneFlusso.WebHome]] (CTimeSwitch) 33 33 * [[UserSwitch>>doc:.DiramazioneFlusso.WebHome||target="_blank"]] (CUserSwitch) 34 34 35 -**Operazioni su Transfer Propert y**28 +**Operazioni su Transfer Properties** 36 36 37 37 * [[Calculator >>doc:.OperazioniTransferProperties.WebHome||target="_blank"]](CCalculator) 38 38 * [[PropertiesManager>>doc:ifmhelpplatform.MessengerServiziBase.OperazioniTransferProperties.WebHome||target="_blank"]] (CPropertiesManager) ... ... @@ -41,54 +41,36 @@ 41 41 42 42 **Trasferimento controllo chiamata** 43 43 44 -* [[CallForwarding>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HCallForwarding28CCallForwarding29" target="_blank"]] (CCallForwarding) 45 -* [[CChangeCampaign>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HCChangeCampaign" target="_blank"]] 46 -* [[CTransferToCampaign >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HCTransferToCampaign28soloinCompatibilitymode29" target="_blank"]](solo in Compatibility mode) 47 -* [[DialNumber>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HDialNumber28CDialNumber29" target="_blank"]] (CDialNumber) 48 -* [[TransferConversation>>doc:.TrasferimentoControlloChiamata.WebHome||anchor="#HTransferConversation" target="_blank"]] 49 -* [[TransferToService>>doc:.TrasferimentoControlloChiamata.WebHome||anchor="HTransferToService" target="_blank"]] 37 +* [[CallForwarding>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]] (CCallForwarding) 38 +* [[CallRecorder>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]] (CCallRecorder) 39 +* [[CallReviewer >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](CCallReviewer) 40 +* [[CollectData >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](CCollectData) 41 +* [[CTransferToCampaign >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](solo in Compatibility mode) 42 +* [[DialNumber>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]] (CDialNumber) 43 +* [[PlayBack >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](CPlayBack) 44 +* [[VoiceMail >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||target="_blank"]](CVoiceMail) 50 50 51 51 **Funzioni di registrazione** 52 52 53 53 * [[AudioRecordingManager>>doc:ifmhelpplatform.MessengerServiziBase.FunzioniRegistrazione.WebHome||target="_blank"]] (CAudioRecordingMngr) 54 54 55 -** Funzionidisegreteria**50 +**Text to speech** 56 56 57 -* [[CallRecorder>>doc:.FunzioniSegreteria.WebHome||anchor="HCallRecorder28CCallRecorder29" target="_blank"]] (CCallRecorder) 58 -* [[CallReviewer >>doc:.FunzioniSegreteria.WebHome||anchor="HCallReviewer28CCallReviewer29" target="_blank"]](CCallReviewer) 59 -* [[CollectData >>doc:.FunzioniSegreteria.WebHome||anchor="HCollectData28CCollectData29" target="_blank"]](CCollectData) 60 -* [[PlayBack >>doc:.FunzioniSegreteria.WebHome||anchor="HPlayBack28CPlayBack29" target="_blank"]](CPlayBack) 61 -* [[VoiceMail >>doc:.FunzioniSegreteria.WebHome||anchor="HVoiceMail28CVoiceMail29" target="_blank"]](CVoiceMail) 62 - 63 -**Sintesi vocale** 64 - 65 65 * [[TextToSpeech>>doc:ifmhelpplatform.MessengerServiziBase.TextToSpeech.WebHome||target="_blank"]] (CTextToSpeech) 66 66 67 -** Riconoscimentovocale**54 +**Voice recognition** 68 68 69 -* [[GetAlfaNumCode >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||anchor="HGetAlfaNumCode28CGetAlfaNumCode29" target="_blank"]](CGetAlfaNumCode) 70 -* [[SpeechToText >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||anchor="HSpeechToText28CSpeechToText29" target="_blank"]] (CSpeechToText) 71 -* [[VoiceMenu >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||anchor="HVoiceMenu28CVoiceMenu29" target="_blank"]](CVoiceMenu) 56 +* [[CChangeCampaign>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]] 57 +* [[CCustomMessage>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]] 58 +* [[Chat>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]] 59 +* [[CPTT>>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]] 60 +* [[GetAlfaNumCode >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]](CGetAlfaNumCode) 61 +* [[VoiceMenu >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||target="_blank"]](CVoiceMenu) 72 72 73 -**Chat** 74 - 75 -* [[ReadTextMessage>>doc:.Chat.WebHome||anchor="HReadTextMessage" target="_blank"]] 76 -* [[WriteTextMessage>>doc:.Chat.WebHome||anchor="HWriteTextMessage" target="_blank"]] 77 - 78 -**Fax** 79 - 80 -* [[ReceiveFax>>doc:.12 - Fax.WebHome||anchor="HReceiveFax" target="_blank"]] 81 -* [[SendFax>>doc:.12 - Fax.WebHome||anchor="HSendFax" target="_blank"]] 82 -* [[IncomingFaxDetector>>doc:.12 - Fax.WebHome||anchor="HIncomingFaxDetector" target="_blank"]] 83 - 84 84 **Varie** 85 85 86 -* [[Chat>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HChat28obsoleto29" target="_blank"]] (**obsoleto**) 87 -* [[CPTT>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HCPTT28obsoleto29" target="_blank"]] (**obsoleto**) 88 -* [[LogEvent>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HLogEvent28CLogEvent29" target="_blank"]] (CLogEvent) 89 -* [[PrefixSeparator>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HPrefixSeparator" target="_blank"]] 90 -* [[Questionnaire>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HQuestionaire28CQuestionaire29" target="_blank"]] (CQuestionaire) 91 -* [[SaveCallData >>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HSaveCallData" target="_blank"]] 92 -* [[SetSysLanguage >>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HSetSysLanguage28CSetSysLanguage29" target="_blank"]](CSetSysLanguage) 65 +* [[LogEvent>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||target="_blank"]] (CLogEvent) 66 +* [[Questionaire>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||target="_blank"]] (CQuestionaire) 67 +* [[SetSysLanguage >>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||target="_blank"]](CSetSysLanguage) 93 93 94 94
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