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Wiki source code of Messenger - Servizi Base

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administrator BDP 46.1 1 (% class="box infomessage" style="width:225px; padding: 5px; font-family:verdana; font-size:12px; color: #04ace3; background-color: #fafbfc;" %)
administrator BDP 26.1 2 (((
3 [[image:acrobat-logo.png]] [[Scarica la pagina come pdf>>https://wiki.ifmgroup.it/bin/export/ifmhelpplatform/MessengerServiziBase/?format=pdf||rel="noopener noreferrer" target="new"]]
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administrator BDP 1.1 6 Il Messenger mette a disposizione una serie di servizi predefiniti che permettono di realizzare una vasta gamma di flussi IVR, più o meno complessi, che vanno a soddisfare le normali esigenze operative di un contact center senza richiedere lo sviluppo di moduli applicativi dedicati. Nel caso in cui i servizi base del Messenger non fossero sufficienti, è sempre possibile sviluppare dei servizi personalizzati del Messenger che possono essere affiancati ai servizi base del Messenger in modo da ampliare le funzioni che il Messenger è in grado di erogare.
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administrator BDP 24.1 8 L'elenco seguente mostra i servizi base del Messenger raggruppati per funzionalità (il nome fuori parentesi si riferisce al servizio nel [[Call Designer>>doc:ifmhelpplatform.CallDesigner.WebHome]], il nome posto tra parentesi si riferisce al servizio nel [[Messenger Configurator>>doc:ifmhelpplatform.MessengerConfigurator.WebHome]]).
administrator BDP 1.1 9
10 **Funzionalità di Coda**
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administrator BDP 13.1 12 * [[PromoQueue>>doc:ifmhelpplatform.MessengerServiziBase.FunzionalitaCoda.WebHome||target="_blank"]] (CPromoQueue)
13 * [[Queue >>doc:ifmhelpplatform.MessengerServiziBase.FunzionalitaCoda.WebHome||target="_blank"]](CQueue)
administrator BDP 43.1 14 * [[QueuePosition>>doc:.FunzionalitaCoda.WebHome||anchor="HQueuePosition" target="_blank"]]
administrator BDP 1.1 15
16 **Riproduzione di un messaggio**
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administrator BDP 30.1 18 * [[CCustomMessage>>doc:ifmhelpplatform.MessengerServiziBase.RiproduzioneMessaggi.WebHome||anchor="HCCustomMessage" target="_blank"]]
19 * [[PlayMessage >>doc:ifmhelpplatform.MessengerServiziBase.RiproduzioneMessaggi.WebHome||anchor="HPlayMessage" target="_blank"]](CMessage)
administrator BDP 1.1 20
21 **Funzioni di input**
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administrator BDP 22.1 23 * [[DPDEnabler >>doc:FunzioniInput||anchor="HDPDEnabler28CDPDEnabler29" target="_blank"]](CDPDEnabler)
24 * [[GetDate >>doc:FunzioniInput||anchor="HGetDate28CGetDate29" target="_blank"]](CGetDate)
25 * [[GetUserCode >>doc:FunzioniInput||anchor="HGetUserCode28CGetUserCode29" target="_blank"]](CGetUserCode)
administrator BDP 1.1 26
27 **Diramazione flusso**
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administrator BDP 12.1 29 * [[DistributeCall >>doc:ifmhelpplatform.MessengerServiziBase.DiramazioneFlusso.WebHome||target="_blank"]](CDistributeCall)
30 * [[LoopCounter >>doc:ifmhelpplatform.MessengerServiziBase.DiramazioneFlusso.WebHome||target="_blank"]](CLoopCounter)
31 * [[Menu >>doc:ifmhelpplatform.MessengerServiziBase.DiramazioneFlusso.WebHome||target="_blank"]](CMenu)
administrator BDP 24.3 32 * [[TimeSwitch>>doc:.DiramazioneFlusso.WebHome]] (CTimeSwitch)
33 * [[UserSwitch>>doc:.DiramazioneFlusso.WebHome||target="_blank"]] (CUserSwitch)
administrator BDP 1.1 34
administrator BDP 48.3 35 **Operazioni su Transfer Property**
administrator BDP 1.1 36
administrator BDP 24.2 37 * [[Calculator >>doc:.OperazioniTransferProperties.WebHome||target="_blank"]](CCalculator)
administrator BDP 16.1 38 * [[PropertiesManager>>doc:ifmhelpplatform.MessengerServiziBase.OperazioniTransferProperties.WebHome||target="_blank"]] (CPropertiesManager)
39 * [[QuerySetStore>>doc:ifmhelpplatform.MessengerServiziBase.OperazioniTransferProperties.WebHome||target="_blank"]] (CQuerySetStore)
40 * [[SetStoreProperty>>doc:ifmhelpplatform.MessengerServiziBase.OperazioniTransferProperties.WebHome||target="_blank"]] (CSetStoreProperty)
administrator BDP 1.1 41
42 **Trasferimento controllo chiamata**
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administrator BDP 35.1 44 * [[CallForwarding>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HCallForwarding28CCallForwarding29" target="_blank"]] (CCallForwarding)
administrator BDP 29.1 45 * [[CChangeCampaign>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HCChangeCampaign" target="_blank"]]
administrator BDP 35.1 46 * [[CTransferToCampaign >>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HCTransferToCampaign28soloinCompatibilitymode29" target="_blank"]](solo in Compatibility mode)
47 * [[DialNumber>>doc:ifmhelpplatform.MessengerServiziBase.TrasferimentoControlloChiamata.WebHome||anchor="HDialNumber28CDialNumber29" target="_blank"]] (CDialNumber)
administrator BDP 50.1 48 * [[TransferConversation>>doc:.TrasferimentoControlloChiamata.WebHome||anchor="HTransferConversation" target="_blank"]]
administrator BDP 42.1 49 * [[TransferToService>>doc:.TrasferimentoControlloChiamata.WebHome||anchor="HTransferToService" target="_blank"]]
administrator BDP 1.1 50
51 **Funzioni di registrazione**
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administrator BDP 15.1 53 * [[AudioRecordingManager>>doc:ifmhelpplatform.MessengerServiziBase.FunzioniRegistrazione.WebHome||target="_blank"]] (CAudioRecordingMngr)
administrator BDP 1.1 54
administrator BDP 44.1 55 **Funzioni di segreteria**
administrator BDP 35.1 56
administrator BDP 36.1 57 * [[CallRecorder>>doc:.FunzioniSegreteria.WebHome||anchor="HCallRecorder28CCallRecorder29" target="_blank"]] (CCallRecorder)
58 * [[CallReviewer >>doc:.FunzioniSegreteria.WebHome||anchor="HCallReviewer28CCallReviewer29" target="_blank"]](CCallReviewer)
59 * [[CollectData >>doc:.FunzioniSegreteria.WebHome||anchor="HCollectData28CCollectData29" target="_blank"]](CCollectData)
60 * [[PlayBack >>doc:.FunzioniSegreteria.WebHome||anchor="HPlayBack28CPlayBack29" target="_blank"]](CPlayBack)
61 * [[VoiceMail >>doc:.FunzioniSegreteria.WebHome||anchor="HVoiceMail28CVoiceMail29" target="_blank"]](CVoiceMail)
administrator BDP 35.1 62
administrator BDP 27.1 63 **Sintesi vocale**
administrator BDP 1.1 64
administrator BDP 18.1 65 * [[TextToSpeech>>doc:ifmhelpplatform.MessengerServiziBase.TextToSpeech.WebHome||target="_blank"]] (CTextToSpeech)
administrator BDP 1.1 66
administrator BDP 27.1 67 **Riconoscimento vocale**
administrator BDP 1.1 68
administrator BDP 33.1 69 * [[GetAlfaNumCode >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||anchor="HGetAlfaNumCode28CGetAlfaNumCode29" target="_blank"]](CGetAlfaNumCode)
70 * [[SpeechToText >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||anchor="HSpeechToText28CSpeechToText29" target="_blank"]] (CSpeechToText)
71 * [[VoiceMenu >>doc:ifmhelpplatform.MessengerServiziBase.VoiceRecognition.WebHome||anchor="HVoiceMenu28CVoiceMenu29" target="_blank"]](CVoiceMenu)
administrator BDP 1.1 72
administrator BDP 45.1 73 **Chat**
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administrator BDP 46.1 75 * [[ReadTextMessage>>doc:.Chat.WebHome||anchor="HReadTextMessage" target="_blank"]]
administrator BDP 47.1 76 * [[WriteTextMessage>>doc:.Chat.WebHome||anchor="HWriteTextMessage" target="_blank"]]
administrator BDP 45.1 77
78 **Fax**
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administrator BDP 48.1 80 * [[ReceiveFax>>doc:.12 - Fax.WebHome||anchor="HReceiveFax" target="_blank"]]
81 * [[SendFax>>doc:.12 - Fax.WebHome||anchor="HSendFax" target="_blank"]]
82 * [[IncomingFaxDetector>>doc:.12 - Fax.WebHome||anchor="HIncomingFaxDetector" target="_blank"]]
administrator BDP 45.1 83
administrator BDP 7.1 84 **Varie**
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administrator BDP 39.1 86 * [[Chat>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HChat28obsoleto29" target="_blank"]] (**obsoleto**)
87 * [[CPTT>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HCPTT28obsoleto29" target="_blank"]] (**obsoleto**)
administrator BDP 34.1 88 * [[LogEvent>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HLogEvent28CLogEvent29" target="_blank"]] (CLogEvent)
administrator BDP 40.1 89 * [[PrefixSeparator>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HPrefixSeparator" target="_blank"]]
administrator BDP 48.2 90 * [[Questionnaire>>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HQuestionaire28CQuestionaire29" target="_blank"]] (CQuestionaire)
administrator BDP 41.1 91 * [[SaveCallData >>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HSaveCallData" target="_blank"]]
administrator BDP 34.1 92 * [[SetSysLanguage >>doc:ifmhelpplatform.MessengerServiziBase.Varie.WebHome||anchor="HSetSysLanguage28CSetSysLanguage29" target="_blank"]](CSetSysLanguage)
administrator BDP 11.1 93
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