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Last modified by administrator BDP on 2022/03/15 16:10
From version 11.1
edited by administrator BDP
on 2018/04/26 14:58
Change comment: Renamed back-links.
To version 12.1
edited by administrator BDP
on 2018/04/26 15:48
Change comment: Renamed back-links.

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78 78  I supervisori, attraverso il #phones Client:
79 79  
80 80  * Creano e gestiscono le risorse ([[agenti sintetici>>doc:ifmhelpplatform.AgentiPhones.WebHome]], [[agenti umani>>doc:ifmhelpplatform.AgentiPhones.WebHome]] (od [[operatori>>doc:ifmhelpplatform.AgentiPhones.WebHome]]), [[linee>>doc:Linee.WebHome]], [[campagne di #phones>>doc:CampagnePhones.WebHome]] e [[servizi di #phones>>doc:ServiziPhones.WebHome]]).
81 -* Configurano i processi di [[call flow>>doc:CallFlow.WebHome]].
81 +* Configurano i processi di [[call flow>>doc:ifmhelpplatform.CallFlow.WebHome]].
82 82  * Analizzano le performance generali.
83 83  * Definiscono i parametri dei [[report (con #phones Reporting Services)>>doc:ReportingServices.WebHome]]
84 84