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Last modified by administrator BDP on 2022/03/15 16:10
From version 23.1
edited by administrator BDP
on 2018/05/07 11:54
Change comment: Renamed back-links.
To version 24.1
edited by administrator BDP
on 2018/05/08 10:20
Change comment: Renamed back-links.

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80 80  * Creano e gestiscono le risorse ([[agenti sintetici>>doc:ifmhelpplatform.AgentiPhones.WebHome]], [[agenti umani>>doc:ifmhelpplatform.AgentiPhones.WebHome]] (od [[operatori>>doc:ifmhelpplatform.AgentiPhones.WebHome]]), [[linee>>doc:ifmhelpplatform.Linee.WebHome]], [[campagne di #phones>>doc:ifmhelpplatform.CampagnePhones.WebHome]] e [[servizi di #phones>>doc:ifmhelpplatform.ServiziPhones.WebHome]]).
81 81  * Configurano i processi di [[call flow>>doc:ifmhelpplatform.CallFlow.WebHome]].
82 82  * Analizzano le performance generali.
83 -* Definiscono i parametri dei [[report (con #phones Reporting Services)>>doc:ReportingServices.WebHome]]
83 +* Definiscono i parametri dei [[report (con #phones Reporting Services)>>doc:ifmhelpplatform.ReportingServices.WebHome]]
84 84  
85 85  Infine amministrano il sistema creando e gestendo le connessioni con [[#phones Server>>Phones.Struttura.WebHome||anchor="H23PhonesServer"]], le licenze per i diversi moduli, i parametri di telefonia, etc.
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