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Last modified by administrator BDP on 2022/03/15 16:10
From version 26.1
edited by administrator BDP
on 2018/12/10 16:05
Change comment: There is no comment for this version
To version 23.1
edited by administrator BDP
on 2018/05/07 11:54
Change comment: Renamed back-links.

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2 2  {{toc start=2 depth="3"/}}
3 3  {{/box}}
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6 -(((
7 -[[image:acrobat-logo.png]] [[Scarica la pagina come pdf>>http://wiki.ifminfomaster.com/bin/export/ifmhelpplatform/Phones/Struttura/?format=pdf||download="mypdf.pdf"]]
8 -)))
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10 10  Un tipico sistema **#phones** รจ composto da un complesso di applicazioni software idealmente suddiviso in due aree:
11 11  
12 12  * Dispositivi client:
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85 85  * Creano e gestiscono le risorse ([[agenti sintetici>>doc:ifmhelpplatform.AgentiPhones.WebHome]], [[agenti umani>>doc:ifmhelpplatform.AgentiPhones.WebHome]] (od [[operatori>>doc:ifmhelpplatform.AgentiPhones.WebHome]]), [[linee>>doc:ifmhelpplatform.Linee.WebHome]], [[campagne di #phones>>doc:ifmhelpplatform.CampagnePhones.WebHome]] e [[servizi di #phones>>doc:ifmhelpplatform.ServiziPhones.WebHome]]).
86 86  * Configurano i processi di [[call flow>>doc:ifmhelpplatform.CallFlow.WebHome]].
87 87  * Analizzano le performance generali.
88 -* Definiscono i parametri dei [[report (con #phones Reporting Services)>>doc:ifmhelpplatform.ReportingServices.WebHome]]
83 +* Definiscono i parametri dei [[report (con #phones Reporting Services)>>doc:ReportingServices.WebHome]]
89 89  
90 90  Infine amministrano il sistema creando e gestendo le connessioni con [[#phones Server>>Phones.Struttura.WebHome||anchor="H23PhonesServer"]], le licenze per i diversi moduli, i parametri di telefonia, etc.
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