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Last modified by administrator BDP on 2022/03/15 16:10
From version 31.1
edited by administrator BDP
on 2019/05/29 14:28
Change comment: There is no comment for this version
To version 37.1
edited by administrator BDP
on 2019/06/17 10:56
Change comment: Uploaded new attachment "diagramma_phones.png", version {1}

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2 2  {{toc start=2 depth="3"/}}
3 3  {{/box}}
4 4  
5 -(% style="width:230px; padding: 5px; font-family:verdana; font-size:12px; background-color: #fafbfc;" class="box infomessage" %)
5 +(% class="box infomessage" style="width:230px; padding: 5px; font-family:verdana; font-size:12px; background-color: #fafbfc;" %)
6 6  (((
7 7  [[image:acrobat-logo.png]] [[Scarica la pagina come pdf>>https://wiki.ifmgroup.it/bin/export/ifmhelpplatform/Phones/Struttura/?format=pdf||download="mypdf.pdf"]]
8 8  )))
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22 22  * **supervisori**
23 23  * **operatori**
24 24  
25 +(% style="text-align:center" %)
26 +[[image:diagramma_phones.png]]
27 +
28 +(% style="text-align: center;" %)
29 +(% style="font-size:18px" %)**//Diagramma #phones//**
30 +
31 +
25 25  == Dispositivi client ==
26 26  
27 27  === #phones Client ===
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36 36  * Organizzare le relazioni tra le risorse di #phones, definire le sinergie ed organizzare le procedure di servizio, ovvero elaborare il **flusso della chiamata** o **call flow**: [[Definizione del flusso di una chiamata>>doc:ifmhelpplatform.ClientPhones.WebHome]].
37 37  * Analizzare in tempo reale l'andamento delle attività del contact center: [[Analisi e controllo delle prestazioni del contact center>>doc:ifmhelpplatform.ClientPhones.WebHome]].
38 38  
39 -Per maggiori informazioni, consultare il capitolo [[#phones Client>>doc:ifmhelpplatform.ClientPhones.WebHome||target="_blank"]].
46 +Per maggiori informazioni, consultare la sezione [[Client di #phones>>doc:ifmhelpplatform.ClientPhones.WebHome||target="_blank"]].
40 40  
41 41  === PhoneBar ===
42 42  
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95 95  
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diagramma_phones.png
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