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Changes for page 03 - Gli Utenti

From version 13.1
edited by administrator BDP
on 2018/05/03 15:26
Change comment: Renamed back-links.
To version 19.1
edited by administrator BDP
on 2019/08/30 12:07
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3 +[[image:acrobat-logo.png]] [[Scarica la pagina come pdf>>https://wiki.ifmgroup.it/bin/export/ifmhelpplatform/Phones/Utenti/?format=pdf||target="new""]]
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1 1  Gli utenti di **#phones** si suddividono nelle seguenti categorie:
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3 3  * Operatori
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5 5  
6 6  === Operatori ===
7 7  
8 -Rappresentano le risorse umane che interagiscono col sistema #phones attraverso la [[PhoneBar>>doc:PhoneBar.WebHome]]. Gestiscono le chiamate in ingresso (inbound) e in uscita (outbound); corrispondono sempre ad un [[agente umano>>doc:ifmhelpplatform.AgentiPhones.WebHome||anchor="HAgentidi23phonesumani" target="_blank"]] (o [[operatore>>doc:ifmhelpplatform.AgentiPhones.WebHome||anchor="HAgentidi23phonesumani" target="_blank"]]).
13 +Rappresentano le risorse umane che interagiscono col sistema #phones attraverso la [[PhoneBar>>doc:ifmhelpplatform.PhoneBar.WebHome]]. Gestiscono le chiamate in ingresso (inbound) e in uscita (outbound); corrispondono sempre ad un [[agente umano>>doc:ifmhelpplatform.AgentiPhones.WebHome||anchor="HAgentidi23phonesumani" target="_blank"]] (o [[operatore>>doc:ifmhelpplatform.AgentiPhones.WebHome||anchor="HAgentidi23phonesumani" target="_blank"]]).
9 9  
10 10  === Supervisori ===
11 11  
12 12  I supervisori, attraverso il [[Client>>doc:ifmhelpplatform.ClientPhones.WebHome||target="_blank"]]:
13 13  
14 -* Creano e gestiscono le risorse ([[agenti sintetici>>doc:ifmhelpplatform.AgentiPhones.WebHome||anchor="HAgentidi23phonessintetici" target="_blank"]], [[agenti umani>>doc:ifmhelpplatform.AgentiPhones.WebHome||anchor="HAgentidi23phonesumani" target="_blank"]], [[linee>>doc:ifmhelpplatform.Linee.WebHome||target="_blank"]], [[campagne di #phones>>doc:ifmhelpplatform.CampagnePhones.WebHome||target="_blank"]] e [[servizi di #phones>>doc:ServiziPhones.WebHome]]).
19 +* Creano e gestiscono le risorse ([[agenti sintetici>>doc:ifmhelpplatform.AgentiPhones.WebHome||anchor="HAgentidi23phonessintetici" target="_blank"]], [[agenti umani>>doc:ifmhelpplatform.AgentiPhones.WebHome||anchor="HAgentidi23phonesumani" target="_blank"]], [[linee>>doc:ifmhelpplatform.Linee.WebHome||target="_blank"]], [[campagne di #phones>>doc:ifmhelpplatform.CampagnePhones.WebHome||target="_blank"]] e [[servizi di #phones>>doc:ifmhelpplatform.ServiziPhones.WebHome]]).
15 15  * Configurano i processi di [[call flow>>doc:ifmhelpplatform.CallFlow.WebHome]].
16 16  * Analizzano le performance generali.
17 -* Definiscono i parametri dei [[report (con #phones Reporting Services)>>doc:ReportingServices.WebHome]]
22 +* Definiscono i parametri dei [[report (con #phones Reporting Services)>>doc:ifmhelpplatform.ReportingServices.WebHome]]
18 18  
19 19  Infine amministrano il sistema creando e gestendo le connessioni con [[#phones Server>>doc:ifmhelpplatform.Phones.Struttura.WebHome||anchor="H23phonesServer" target="_blank"]], le licenze per i diversi moduli, i parametri di telefonia, etc.
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