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Changes for page 03 - Gli Utenti

From version 13.1
edited by administrator BDP
on 2018/05/03 15:26
Change comment: Renamed back-links.
To version 8.1
edited by administrator BDP
on 2018/04/26 14:53
Change comment: There is no comment for this version

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... ... @@ -5,14 +5,14 @@
5 5  
6 6  === Operatori ===
7 7  
8 -Rappresentano le risorse umane che interagiscono col sistema #phones attraverso la [[PhoneBar>>doc:PhoneBar.WebHome]]. Gestiscono le chiamate in ingresso (inbound) e in uscita (outbound); corrispondono sempre ad un [[agente umano>>doc:ifmhelpplatform.AgentiPhones.WebHome||anchor="HAgentidi23phonesumani" target="_blank"]] (o [[operatore>>doc:ifmhelpplatform.AgentiPhones.WebHome||anchor="HAgentidi23phonesumani" target="_blank"]]).
8 +Rappresentano le risorse umane che interagiscono col sistema #phones attraverso la [[PhoneBar>>doc:PhoneBar.WebHome]]. Gestiscono le chiamate in ingresso (inbound) e in uscita (outbound); corrispondono sempre ad un [[agente umano>>doc:AgentiPhones.WebHome||anchor="HAgentidi23phonesumani" target="_blank"]] (o [[operatore>>doc:AgentiPhones.WebHome||anchor="HAgentidi23phonesumani" target="_blank"]]).
9 9  
10 10  === Supervisori ===
11 11  
12 -I supervisori, attraverso il [[Client>>doc:ifmhelpplatform.ClientPhones.WebHome||target="_blank"]]:
12 +I supervisori, attraverso il [[Client>>doc:ClientPhones.WebHome||target="_blank"]]:
13 13  
14 -* Creano e gestiscono le risorse ([[agenti sintetici>>doc:ifmhelpplatform.AgentiPhones.WebHome||anchor="HAgentidi23phonessintetici" target="_blank"]], [[agenti umani>>doc:ifmhelpplatform.AgentiPhones.WebHome||anchor="HAgentidi23phonesumani" target="_blank"]], [[linee>>doc:ifmhelpplatform.Linee.WebHome||target="_blank"]], [[campagne di #phones>>doc:ifmhelpplatform.CampagnePhones.WebHome||target="_blank"]] e [[servizi di #phones>>doc:ServiziPhones.WebHome]]).
15 -* Configurano i processi di [[call flow>>doc:ifmhelpplatform.CallFlow.WebHome]].
14 +* Creano e gestiscono le risorse ([[agenti sintetici>>doc:AgentiPhones.WebHome||anchor="HAgentidi23phonessintetici" target="_blank"]], [[agenti umani>>doc:AgentiPhones.WebHome||anchor="HAgentidi23phonesumani" target="_blank"]], [[linee>>doc:Linee.WebHome||target="_blank"]], [[campagne di #phones>>doc:CampagnePhones.WebHome||target="_blank"]] e [[servizi di #phones>>doc:ServiziPhones.WebHome]]).
15 +* Configurano i processi di [[call flow>>doc:CallFlow.WebHome]].
16 16  * Analizzano le performance generali.
17 17  * Definiscono i parametri dei [[report (con #phones Reporting Services)>>doc:ReportingServices.WebHome]]
18 18