Changes for page 01 - Canali di Contatto


From version 17.1
edited by administrator BDP
on 2018/04/26 15:48
Change comment: Renamed back-links.
To version 16.1
edited by administrator BDP
on 2018/04/26 14:58
Change comment: Renamed back-links.

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... ... @@ -126,7 +126,7 @@
126 126  I supervisori, attraverso [[#phones Client>>doc:ClientPhones.WebHome]]:
127 127  
128 128  * Creano e gestiscono le risorse ([[agenti sintetici>>doc:ifmhelpplatform.AgentiPhones.WebHome]], [[agenti umani>>doc:ifmhelpplatform.AgentiPhones.WebHome]] (o [[operatori>>doc:ifmhelpplatform.AgentiPhones.WebHome]]), [[linee>>doc:Linee.WebHome]], [[campagne di #phones>>doc:CampagnePhones.WebHome]] e [[servizi di #phones>>doc:ServiziPhones.WebHome]]).
129 -* Configurano i processi di [[call flow>>doc:ifmhelpplatform.CallFlow.WebHome]].
129 +* Configurano i processi di [[call flow>>doc:CallFlow.WebHome]].
130 130  * Analizzano le performance generali.
131 131  * Definiscono i parametri dei [[report (con #phones Reporting Services)>>doc:ReportingServices.WebHome]]
132 132