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Changes for page 01 - Canali di Contatto

From version 28.1
edited by administrator BDP
on 2018/05/07 11:54
Change comment: Renamed back-links.
To version 30.1
edited by administrator BDP
on 2018/12/10 15:47
Change comment: Uploaded new attachment "acrobat-logo.png", version {1}

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128 128  * Creano e gestiscono le risorse ([[agenti sintetici>>doc:ifmhelpplatform.AgentiPhones.WebHome]], [[agenti umani>>doc:ifmhelpplatform.AgentiPhones.WebHome]] (o [[operatori>>doc:ifmhelpplatform.AgentiPhones.WebHome]]), [[linee>>doc:ifmhelpplatform.Linee.WebHome]], [[campagne di #phones>>doc:ifmhelpplatform.CampagnePhones.WebHome]] e [[servizi di #phones>>doc:ifmhelpplatform.ServiziPhones.WebHome]]).
129 129  * Configurano i processi di [[call flow>>doc:ifmhelpplatform.CallFlow.WebHome]].
130 130  * Analizzano le performance generali.
131 -* Definiscono i parametri dei [[report (con #phones Reporting Services)>>doc:ReportingServices.WebHome]]
131 +* Definiscono i parametri dei [[report (con #phones Reporting Services)>>doc:ifmhelpplatform.ReportingServices.WebHome]]
132 132  
133 133  Infine amministrano il sistema creando e gestendo le connessioni con #phones Server, le licenze per i diversi moduli, i parametri di telefonia, etc.
134 134  
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